ALL SALES ARE FINAL UNLESS THERE IS MISREPRESENTATION OF THE AND/OR ITEMS WERE DAMAGED IN TRANSIT.
All claims for shortage, damage, defective goods or shipment errors must be made within 7 business days after receipt of shipment.
The determination of condition is at our sole discretion. Our liability shall be limited to the invoiced value of the materials or their replacement.
No claims will be accepted without an Return Merchandise Authorization number. Follow these steps to obtain an RMA:
1. Navigate to the Contact us sections of the website to fill out all the relevant information fields and request to return merchandise by writing us message and detailing the reason for the return
2. Once the RMA request is reviewed and approved by the RMA department the following steps will occur:
2(a) The RMA number and shipping instructions will be emailed to you
2(b) The unwanted , defectiuve , damaged etc. merchandise can be shipped back to us . The address, packing information, and shipping information will be detailed in the email you will receive when the RMA is approved.
2(c) Upon receipt of a damaged item we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your
2(d) Products being returned must match original sales order.
2(e). Products must be returned in adequate condition in proper packaging and shipping material
You are responsible for paying the shipping costs for any return. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance as we do not guarantee that we will receive your returned item.
Upon receipt of a damaged item we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.
No deductions may be made against invoices until an RMA form is completed and a credit issued for the RMA.
All returns must come in the original packaging and box contents.
- Refunds for all returned items will be processed within 30 days of us receiving the return.